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Fiona

Fiona Donaldson

Year of Award: 2016 Award State: Western Australia None > Emergency Services
Health And Medicine > Mental Health
To evaluate evidence based resilience and prevention programs for use in emergency services - Canada, USA, UK
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This paper suggests a systemic approach to building resilience, with specific attention on cultural and leadership issues. The following suggestions are put forward for consideration by organisations:

  • A clearly defined and holistic strategy for well-being (including resilience) is led by the Senior Management and championed by the CEO. 
  • Culture is closely examined and new cultural initiatives are driven by a sense of purpose, values and achieving “peak performance” (not just “sustainable performance”). 
  • Strategic priorities are clearly communicated and explained. Behavioural standards cascade from these priorities and the workplace values. 
  • The organisation has a “resilience culture” and its decisions, systems, policies and processes are aligned with it. 
  • Leaders, managers and all personnel receive resilience education and skills training. 
  • Personnel who require it are provided with appropriate support (including for behavioural change). 
  • Evaluation of programs is built in and is used and recognised as a continuous improvement process for individuals and programs. 
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