Any issues or complaints in relation to the collection, use, disclosure, quality, security of, access to and correction of your Personal Information should be made to Us directly, via the contact details provided below.
We will respond to your complaint within a reasonable period, and in the first instance Our privacy officer will endeavour to take any steps necessary to resolve the matter within thirty days.
We will endeavour to acknowledge receipt of your complaint within five business days of receiving it, and to complete Our investigation into your complaint in a timely manner. This may include, for example, gathering facts, locating, and reviewing relevant documents, and speaking to relevant individuals.
If We are unable to resolve your complaint or you are unhappy with the outcome, you may be able to lodge a complaint with the relevant regulator, such as the Office of Australian Information Commissioner via its enquiries line on 1300 363 992, or via its website at http://www.oaic.gov.au.
If you lodge a complaint with the OAIC, or another regulatory body, we may use and disclose your personal information to assist in any resulting investigation or proceeding.